Understand what your customers want and build solutions that matter
Automatically Aggregate, triage, and analyse customer feedback, ensuring it reaches the right teams for timely action. Uncover hidden trends and patterns to drive improvements in your products and services with Hsieh.
4.7 ratings across all paltforms
Why we exist?
Problems we are addressing:
Most companies use NPS, CSAT, or QBRs to measure customer satisfaction, but these surveys often provide vague results. They are typically filled out by just 2-10% of customers or by product champions instead of actual users.
Customers typically report problems to CSMs, who manually route them to a Project manager or team lead. They then assigns the appropriate person, but this process is time-consuming and hard to track feedbacks.
Having 100 customers who love your product is great, but scaling that love is tough. Better customer insights are key.
Fetch customer feedback within daily client communications on Slack
Integrate your Slack channels with one click and start gaining insights from client communications.
Focus on what's important
leave the rest to us.
Here’s how Hsieh can simply help
Aggregate, triage, and analyze customer feedback to ensure each piece is automatically tagged based on its type and category.
Routes feedback to the right teams with intelligent feedback routing. Hsieh breaks feedback according to teams, reducing turnaround time for an improved customer experience.
Loved by people like you
We thought we were doing well with customer success and our clients were happy — at least that’s what we believed. Initially, we were reluctant to try this product. However, after implementation, we realized we had been relying more on intuition than actual data. We discovered that client issues, although resolved, were not being considered as valuable data points.
Hassan Jawaid
Founder Big Entites
We had a few customer success metrics and had to create our own code to find customer’s health, which felt like the standard approach. With this product, we can now accurately track where customer feedback is going and how it’s being resolved.
Danish Ghafar
CSM Digi Law