Automatically Send Feedback to the Team Responsible for Resolution
Hsieh’s automatic feedback routing is a sophisticated system that intelligently breaks customer feedback into parts based on their category, triages them and routes the relevant sections to the appropriate teams. This process leverages advanced technologies such as natural language processing (NLP) and machine learning to analyze and accurately categorize feedback content.
Save over 40+ hours per week that your teams spend manually reading and routing customer feedback to the right teams.
Understand exactly how your team is Addressing client Issues
Accurately measure resolution times for each client issue and identify top-performing employees. Optimize turnaround times to enhance customer satisfaction and reduce churn.
Positive feedback from customers is just as important for teams as negative feedback
Sharing client appreciation along with the issues they face is important for keeping teams motivated. Most companies focus only on sending negative feedback, while holding on to the positive, missing the chance to boost team morale. Hsieh’s automatic feedback routing seamlessly sends both positive and negative feedback to the teams where feedbacks belongs.
