You may glorify him or vilify him, but at his core, you’ve read his name whenever you’ve started taking an interest in customer experience. 117 billion members of our species have ever been born on Earth, since the world was created, but there are very few who have left a dent on Earth while existing, and Tony was one of those people. Hsieh is not just another startup; it’s a movement toward delivering great customer experiences to customers regardless of scale. Delivering a WOW experience should not be bound to companies with large teams; you just have to be serious about breaking the status quo.

Our mission is to deliver products that enable every company in the world to provide exceptional customer service to their customers and help them deliver happiness. Tony’s legacy was not the companies he created but the path he paved for others to follow and make their customers happy.